Services
Operational, secure & human-centered technology services
Integrated managed IT, cybersecurity, cloud, EdTech, and AI automation services. Stabilize your environment, reduce risk, cut busywork, and help your team use technology wisely.
Managed IT & HelpdeskCybersecurity & Compliance
Cloud & Microsoft 365EdTech & Professional Development
Automation & AI WorkflowsProjects & Advisory
Stream 01
Managed IT & Helpdesk
We act as your IT department, or extend your existing one. Fewer surprises, fewer fire drills, and a clean documented environment leadership can understand.
What's includedCore Managed IT Services
Managed IT is the foundation of everything we do. We keep your infrastructure stable so you can focus on teaching, serving, or growing.
- Remote and on-site support with clear SLAs
- Endpoint management — laptops, desktops, tablets
- Patch management for OS and key applications
- Network monitoring — switches, firewalls, access points
- Asset inventory: devices, licenses, warranties, lifecycle planning
- Documentation of environment, standards, and escalation paths
Good fit if "IT" is split across several roles or you rely on a single overworked person.
Engagement modelFully Managed vs Co-Managed
We adapt to your staffing reality instead of forcing a one-size-fits-all contract.
- Fully Managed IT — We own day-to-day operations, tickets, and monitoring.
- Co-Managed IT — We partner with your in-house techs to offload repetitive work or after-hours coverage.
- Seasonal surge support — Extra coverage for start of school, big projects, or audits.
Every agreement includes a named technical lead, quarterly reviews, and metrics you can show leadership.
Stream 02
Cybersecurity, Backup & Compliance
Cybersecurity is a set of habits, controls, and responses matched to your real risk. Practical, layered defenses instead of buzzwords.
Layered securityEndpoint & Identity Protection
Protecting users and devices without slowing people down.
- Next-gen endpoint protection and EDR
- Centralized policy management for devices
- Multi-factor authentication and conditional access
- Account hygiene: role-based access, least privilege, off-boarding
Data & continuityBackup, Disaster Recovery & Continuity
If systems fail or are compromised, you still need to operate.
- Backup strategy — on-prem, cloud, or hybrid
- RTO/RPO planning aligned to your operations
- Disaster-recovery testing that actually works
- Incident playbooks for ransomware and data loss
GovernancePolicy, Training & Compliance Alignment
Translating frameworks into plain language and practical steps — especially for schools and community organizations.
- Baseline security policy set (acceptable use, AI usage)
- Staff awareness training that gets retained
- FERPA, HIPAA-adjacent, and NIST-inspired alignment
- Documentation for boards, funders, and auditors
Stream 02B
Cloud, Microsoft 365 & Collaboration
Most environments already pay for powerful cloud tools they barely use. We clean up accounts, simplify structure, and help people use what they already have.
Core cloud servicesMicrosoft 365, Google Workspace & File Services
We organize and secure your core productivity tools instead of letting them grow wild.
- Tenant assessment and clean-up — accounts, groups, licenses
- Standardizing Teams/SharePoint/Drive for departments and schools
- Secure sharing and external access controls
- Email hygiene: anti-phishing, spam control, DMARC/SPF/DKIM alignment
ModernizationCloud Migration & Application Strategy
When you're ready to move off aging servers or fragmented tools, we plan transitions that minimize disruption.
- Application inventory and consolidation planning
- Migration of files and services to cloud platforms
- Identity and access management integration
- Documentation and training for staff and leadership
Stream 03
EdTech, Workforce Development & Professional Learning
Technology is only as good as the people using it. We design training, policies, and tools that actually reduce workload instead of adding to it.
For educators & staffProfessional Development & Training Series
Sessions are practical, hands-on, and tied to real tasks — not abstract theory.
- Everyday AI for Educators and staff workload reduction
- Core tool training — Google Workspace, Microsoft 365, LMS, SIS
- Digital equity and accessible technology practices
- Custom PD tracks for teacher leaders and support staff
Options include one-off workshops, multi-session series, and CPD-aligned programs.
For learners & programsEdTech Implementation & Assessment Tools
We help programs adopt technology that supports instruction instead of distracting from it.
- Implementation support for learning platforms and tools
- ATW Exam Engine setup for certification prep and internal assessments
- Student-safe AI guidelines and workflows
- Data use practices to support learning and job placement outcomes
Stream 03B
Automation & AI Workflows
AI and automation are not magic — they're sets of rules and tools that can either create noise or reduce it. We design workflows that support staff instead of replacing them.
OperationsInternal Automation & Reporting
We identify repetitive tasks that eat up hours and design automations that are transparent and auditable.
- Ticket routing, triage, and simple self-service options
- Automated reporting for leadership, boards, or grant requirements
- Data syncs between existing systems — SIS, CRM, HRIS, LMS
- Template libraries for frequent communication patterns
Human-centered AIAI Integration & Governance
We introduce AI in ways that respect privacy, ethics, and policy — especially in education and community spaces.
- Use-case analysis: what AI should and should not do in your context
- AI usage guidelines for staff, educators, and students
- Prompt libraries and workflows for common tasks
- Training on limitations, bias, and responsible use
Add-on
Projects, Assessments & Advisory
Not ready for full managed services? We also support targeted projects and leadership decisions that set the stage for healthier technology environments.
One-time or periodicAssessments & Roadmaps
Short, targeted engagements that give you clarity and a plan.
- IT environment assessment and risk snapshot
- Cybersecurity and backup review
- Cloud and application consolidation roadmap
- EdTech and AI readiness scan
Leadership supportvCIO / vCTO & Board-Level Advisory
Strategic guidance without the full-time executive cost.
- Quarterly strategy sessions with leadership
- Budget and vendor review with clear trade-offs
- Policy and governance recommendations
- Support preparing for audits, grants, or major initiatives
Engagement models
Straightforward pricing logic
We base managed services on users, devices, and complexity — not on how much pain we can see in your eyes.
Support-onlyEssential
Designed for small sites & pilot programs
Stabilize core devices and support without a full stack of tools.
- Remote helpdesk during business hours
- Basic monitoring and patching
- Ticket portal and monthly summary
- Add-on projects as needed
Most commonManaged
Standard for schools, nonprofits & SMBs
Full managed stack with security, backup, and strategic reviews.
- Helpdesk + remote management
- Security stack & backup baseline
- Quarterly strategy & metrics review
- Discounted PD and AI workshops
High-touchPartner
For multi-site or high-risk environments
Deep partnership blending operations, strategy, and training.
- Co-managed or fully managed operations
- Enhanced security and compliance support
- Regular on-site presence
- Custom PD programs and leadership advisory
We provide clear estimates before work begins. Every agreement includes a written scope, service levels, and exit terms. No surprise lock-ins.
